At M2U NYC we care deeply about the health and well-being of our team, customers, and the communities we work in. It is our top priority to ensure everyone’s safety while continuing to offer the same high-quality products and service to our customers. We want to ensure you that we are taking all necessary precautions and following CDC and local guidelines, and are monitoring the situation very closely. All our team members are working remotely to ensure the health and safety of each team member and their families. Our distribution partner is fully operational and are shipping orders on time. We are working with them closely to ensure they’re taking necessary safety precautions as well to deliver your orders.
At present, our team and fulfillment partner are working hard to ensure that all orders ship as scheduled. However, there might be some delays with the delivery carrier in certain parts of the country, so please use the tracking number in your order confirmation email to check on the shipping status. We appreciate your patience and understanding, and we thank you for your support during this difficult time.
If you have any questions or concerns, please contact us at firstname.lastname@example.org and we'll get back to you as soon as possible.
For more information on shipping & returns, please click here.