Orders placed at our website will be processed and shipped within 2 business days. Orders placed after 2pm EST, and orders placed on Saturday, Sunday or US National Holidays will be processed the following business day. You can access your order status anytime by signing into your account at our website. Once your order has been shipped, you will receive a shipping confirmation email. Please reach out to us at firstname.lastname@example.org if you have any other question regarding your order.
We currently offer the following shipping methods within the continental US:
- Free USPS Standard Shipping with all orders over $30 (after discount and before tax)
- USPS Standard (5 – 7 business days) $7.99 for all orders under $30
- USPS Priority (2 – 4 business days) $15.99
For Alaska, Hawaii, and Puerto Rico, please allow few extra days for shipping to these states (will probably take about 8 -10 business days).
*Some people complain that our $7.99 shipping fee seems high. Please note this fee is for handling and shipping charged by 3rd party carrier. Being an indie beauty startup brand, we don't have the volume to negotiate the cost yet (hopefully soon so we can pass on even more savings to our consumers!)
Sorry for the bad news but currently we are not able to ship internationally at this time. Please drop us a line and let us know which country we should go next!
Quality is our #1 priority. All our products are vegan, paraben free, and made with 100% FDA approved ingredients. We take our formula seriously and we stand behind our every product. If you aren't happy with your purchase, contact us at email@example.com for a refund less shipping within 90 days. Once we receive your package, your refund will be issued to your original payment method within 7-10 business days. Please note, you will be responsible for paying for your own shipping costs for returning your item(s), and your original shipping charges are not refundable. If M2U NYC pays the original order shipping fee (via free-shipping promotion), the cost of a regular shipping fee of $7.99 will be deducted from your refund.
Got any other questions? Email us at firstname.lastname@example.org and we will take care of it!